Our client services center is staffed 24 hours a day, 7 days per week. With extensive knowledge and technical experience, our client services professionals are ready to respond to any of the day-to-day customer inquiries regarding test results, laboratory testing services and specimen requirements.
Transportation of specimens to our production center is a “value-added” service offered by NPL. Federal Express, U.S. Postal service and other specialized couriers are among the vendors utilized for specimen transport.
Quality assurance audits
Regulatory inspection readiness
Quality control review
Policy and procedure review
Updates on new test methodologies
Instrument review and recommendations
Verification of new test procedures
Performance improvement consultation
Pre-paid mailing labels
Specimen transport bags, containers, ice packs and boxes
Collection devices (tubes, swabs, and vials)
Manual requisition forms
Pathology Consultants, PC
On-site Pathologist visits